Question 1

What does Fleet+ mean?

Accepted Answer

Fleet+ cars are sourced through our licensed partner network rather than parked on our own lot. It makes no difference to your rental - your contract is under Urban Go's name and RTA licence, with the same deposit protection, support, and accountability as any of our own cars.

Question 2

Is renting a Fleet+ car any different from renting your own cars?

Accepted Answer

No. As an RTA-authorised dealer and broker, we receive the car into our own system and open your rental contract under our own company name and responsibility. You get the same binding contract, the same deposit handling, and the same support. The only practical difference is that swaps on a Fleet+ car need the partner's approval too - but making it right is always our responsibility.

Question 3

Why might a Fleet+ car take up to 24 hours?

Accepted Answer

Because we coordinate with our partner to prepare and transfer the car into our system before delivery. It's a short step that ensures everything is done properly and on a full, legitimate contract - so you're always protected.

Question 4

What insurance is included?

Accepted Answer

Comprehensive motor insurance by our insurer is included with every rental, inside the UAE, for the drivers named on the agreement.

If an accident is not your fault (green police report), you pay nothing. If it is your fault, you pay up to the excess of your cover option: Standard is included, CDW (Collision Damage Waiver) lowers the excess, SCDW (Super Collision Damage Waiver) brings it to zero, and Ultimate Cover adds glass, tyres, rims, underbody and roadside protection on top of SCDW.

Windscreen or window breakage with a police report costs nothing under every option, up to the insurer's AED 3,000 limit. Keys are never covered. Full detail: coverage and protection.

Question 5

How do Salik (toll) charges work?

Accepted Answer

Salik gates charge automatically as you drive through them. Nothing to do on your end.

Crossings during your rental are billed when you return the vehicle, or at the end of each renewal cycle for monthly rentals.

Question 6

What documents do tourists need?

Accepted Answer

Three things:

Your passport.

Your visit visa or entry stamp.

Your home-country driving license.

Depending on which country issued your license, an International Driving Permit (IDP) may also be needed.

Visitors from the GCC, US, UK, Canada, Europe, and certain other countries (ask us) can drive with their home country driving license, no IDP needed.

Pro Tip: if you do need an IDP, we may be able to share details of providers in your country that our past customers have used. Don't hesitate to reach out and have a chat.

Question 7

What should I do if I have an accident?

Accepted Answer

First: make sure everyone is safe, and move out of traffic if you can.

Second: call Dubai Police on 999. In the UAE, a police report is required for every accident, even minor scratches. Insurance can't process any claim without one.

Third: once you have the report, message us on WhatsApp and we'll guide you through the rest.

You're not on your own.

GMC Yukon 2025

Build your booking

Specifications

What's included

The Urban Go promise

Frequently asked questions

Similar cars

Questions about this car?