Urban Go Rental Agreement: Terms and Conditions (Part B)

“Owner” means Urban Go Car Rentals L.L.C.; “Renter” means the person named in the Summary. “Summary” and “Part A” mean the signed Rental Agreement Summary page. “Authorized Driver” means the Renter and any additional driver named in the Summary and verified by the Owner; no other person may drive. “Vehicle” includes keys, fobs, remotes and accessories. “Excess” means the amount stated on the Summary as the Renter’s maximum contribution to the cost of repairing or replacing the Vehicle per damage incident under the selected Coverage Option. The Excess does not include, and is charged before, the additional amounts in clause 7, and does not apply in the cases described in clauses 7(d) and 7(e). “Prevailing Daily Rate” means the Owner’s published daily rate for the Vehicle, the current market price per day undiscounted by any weekly or monthly rate; where a Prevailing Daily Rate is stated on the Summary, that figure applies for this Contract.

The Vehicle remains the property of the Owner or its partner. The Renter acknowledges receiving it in good condition as recorded in the Vehicle Out / In record in Part A, accepts it as-is after inspection, and shall not modify or tamper with it. If a fault or warning light appears, the Renter shall stop driving and notify the Owner immediately. Breakdown assistance for a fault of the Vehicle itself is included at any hour; a call-out caused by the Renter is charged at cost as set out in clause 7. Some vehicles are sourced from licensed partners (“Fleet+”); in all cases this Contract is solely between Urban Go and the Renter.

The Renter shall return the Vehicle at the date and time stated in the Summary, at the same location where the rental started. Collection from, or return to, any other location is chargeable as stated on the Summary. Operating hours are 09:00 to 21:00; returns between 21:00 and 09:00 attract the after-hours fee and the Renter bears all risk until the Owner inspects and checks the Vehicle in. A renewal or extension takes effect only when the Owner confirms it in writing, including by WhatsApp or email from the Owner’s business number or address, and the extension period is paid; extensions are recorded on the TARS contract. If the Renter retains the Vehicle beyond the Rental Period without a confirmed and paid extension, the rental continues day-to-day at the Prevailing Daily Rate, not any discounted rate, until return or recovery, without prejudice to clauses 11 and 13. Early return: if the Renter returns the Vehicle before the end of a paid period, the days actually used are recharged at the rate tier that matches them (a monthly rate does not apply where the Vehicle was kept for less than a month); any refund is calculated after that recalculation, and no part of a discounted period is refundable unless the Owner agrees in writing.

The Renter shall pay all amounts stated on the Summary. Payment is accepted by card, cash, payment link and Tabby where available. The Renter irrevocably authorizes the Owner to charge the payment means identified in Part A for all amounts owed under this Contract, including rent, extensions, Salik, fines, damage, fuel and other charges, whether arising during or after the Rental Period, and to re-initiate any declined charge. Where billing is directed to a third party who fails to pay, the Renter remains liable. All amounts are subject to final audit against the Summary and this Contract and may exceed the estimate on the Summary.

A deposit, pre-authorization or no-deposit protection applies as selected on the Summary and is collected in advance. The Owner may set off any amount owed against it and may withhold its release until all amounts, including rent, extensions, fines, Salik, damage and black points, are settled and cleared.

The Renter shall reimburse the Owner for all Salik and tolls (at cost plus the per-pass administration fee stated on the Summary) and all traffic fines and violations incurred during the Rental Period (at cost plus the knowledge fee and administrative fee per fine stated on the Summary). Fines attach to the Vehicle and cannot be transferred; the Owner may pay them without prior notice. The Renter shall pay the Owner in full before petitioning any fine; petitions are made by the Renter directly to the authority. Where black points are recorded for a violation during the Rental Period, the Renter shall transfer them to the Renter’s own licence within three (3) days of notice; each point not transferred incurs the per-point charge stated on the Summary, and the deposit may be withheld until the points are cleared. Non-cooperation constitutes a material breach. Impound: where the Vehicle is impounded or seized by any authority by reason of the Renter’s act or violation, the Renter shall pay all impound, release and transport charges, and rent at the Prevailing Daily Rate for the entire period the Vehicle is held, until its release and return.

The included mileage allowance and excess-kilometre rate are stated on the Summary; distance beyond the allowance is charged at that rate (closing odometer − opening odometer − allowance). The Vehicle shall be returned with the same fuel level as at handover, measured in quarter-tanks rounded to the nearest quarter; each missing quarter, and the refuelling service, are charged as stated on the Summary. No credit is given for extra fuel. Fuel charges are not a retail sale of fuel.

The Owner is not an insurer. The only cover available to the Renter, any driver or any passenger is the cover the Owner’s insurer provides under its policy and on its terms, inside the UAE. Any claim the insurer declines, reduces or excludes, for any reason, is not assumed by the Owner. This Contract provides no insurance to the Renter and no promise of cover beyond the Coverage Option stated on the Summary. The Coverage Options (Standard, CDW, SCDW and Ultimate Cover) are liability-reduction products, not insurance, and cap the Renter’s contribution to repair or replacement cost at the Excess stated on the Summary, subject to this clause. Liability is determined by the police report: (a) Green report (not at fault), with a valid report, the Renter pays nothing. (b) Valid police report recording damage caused by an unknown party while the Vehicle was parked and unattended: the Renter pays the Excess only, with no further charges. (c) Red report (at fault), the Renter pays the Excess, plus loss of use (Prevailing Daily Rate × repair days, being the days from the incident or return until the Vehicle is returned to service as shown on the repairer’s job card), diminished value and a damage administration and assessment fee, each as stated on the Summary; under SCDW and Ultimate Cover these three charges are waived. (d) No valid police report: the damage cannot be claimed from the insurer; the Renter is deemed fully at fault, the Excess cap does not apply, and the Renter bears the full repair cost or, where the Vehicle is a total loss, its Vehicle value (the insured value stated in the Owner’s policy and on the Summary, less any salvage realised), plus all the above charges, less any amount the Owner in fact recovers from an insurer or third party for that damage, whatever the Coverage Option. (e) Breach: where damage arises from any prohibited use (clause 8), all cover is void, the Renter bears the full loss plus all charges, including any third-party claim the insurer does not pay, and shall indemnify the Owner for any amount the insurer refuses, deducts or recovers due to the Renter’s conduct. Where the nature of the damage is inconsistent with the police report or with the Renter’s account, sub-clauses (d) and (e) apply.

(f) Glass: windscreen or window breakage with a valid police report, where it is the only damage, is paid under the Owner’s policy up to the insurer’s limit of AED 3,000 and carries no Excess under every Coverage Option. Mirrors, glass damaged without a police report and the amount above that limit are charged at cost, unless Glass protection or Ultimate Cover is stated on the Summary, in which case photographs sent to the Owner within 24 hours replace the police report and mirrors and the amount above the limit are included. (g) Tyres, rims and underbody: damage to tyres, rims and the underbody is charged at cost under every Coverage Option, unless Tyres, rims and underbody protection or Ultimate Cover is stated on the Summary, in which case the damaged item is repaired or replaced like for like at no charge, provided the Renter stops driving and sends photographs to the Owner within 24 hours. (h) Roadside Assistance Protection: where it is stated on the Summary, or under Ultimate Cover, one call-out caused by the Renter per rental cycle inside Dubai carries no call-out charge; parts, fuel, tyres and towing outside Dubai remain at cost. (i) Conditions of every protection in (f) to (h): one protected incident per rental cycle (per rental on daily and weekly rentals, per 30-day cycle on monthly plans), a second incident in the same cycle being at cost; no protection applies to damage from a prohibited use (clause 8), overloading, deliberate damage or negligence, or to damage inconsistent with the Renter’s account or with the handover photographs.

Under every Coverage Option the following are charged at cost: keys, fobs and remotes; roof and interior damage; mechanical damage from misuse, including wrong fuel, driving on after a warning light and clutch or transmission damage; driving into standing water or a flooded road; a call-out caused by the Renter, including a flat battery, a lockout, running out of fuel or a puncture, except as provided in (h); and recovery, storage and call-outs the Owner arranges outside an insured claim. Storm, hail, rain or flood damage is covered with a police report at the Excess of the Coverage Option. Theft follows the Excess of the Coverage Option provided the Renter files the police report, returns every key and gives the insurer every detail it requires; otherwise the Renter owes the Vehicle value as defined in (d). Towing to the nearest workshop after an insured accident is paid under the Owner’s policy.

In any accident, damage or theft the Renter shall: call 999 first and ensure everyone’s safety; file the police report with the police of the emirate where the incident occurred (in Dubai, through the Dubai Police app) and obtain the report; immediately thereafter inform the Owner via WhatsApp and/or by telephone on +971 50 500 3965; carry out no repair; and cooperate fully with the Owner, the police and the insurer. Failure to report or to obtain a police report carries the consequence set out in sub-clause (d) above.

Each of the following is a material breach that voids all cover and returns full, uncapped liability to the Renter: driving by any unauthorized person; driving under the influence of alcohol or drugs; use in any crime or deliberate damage; giving false information or withholding material facts; use for hire or reward, ride-hailing, courier work, driving instruction or as a tool of trade; subletting, assignment or transfer; racing, speed tests or off-road use; overloading or exceeding the licensed passenger number; taking the Vehicle outside the UAE; leaving the Vehicle unlocked or its keys unsecured; driving on an expired, suspended, cancelled or invalid licence. For clarity, the Vehicle shall not be taken outside the United Arab Emirates under any circumstances; the insurance does not extend beyond the UAE.

The minimum rental age is 21. Every driver shall hold a licence valid to drive the Vehicle in the UAE for the whole Rental Period. Residents present an Emirates ID and UAE licence; visitors present a passport and home-country licence (with an International Driving Permit where required). Documents are verified through the competent authorities. Only named, verified drivers may drive; the additional-driver fee applies for each rental cycle, and the young-driver fee stated on the Summary applies where any Authorized Driver is under 25; any additional deduction the insurer applies to a claim because the driver was under 25 (10 percent of the claim under the Owner’s current policy) is borne by the Renter. The Renter warrants that all information given is true and that all licences remain valid throughout. Each Authorized Driver, by signing Part A, accepts this Contract and is jointly and severally liable with the Renter for all loss, damage and charges arising while that driver is in charge of the Vehicle.

The Vehicle may carry GPS tracking. The Renter consents to the collection of location data and its use to operate the rental, enforce this Contract, and locate or recover the Vehicle. Location data is retained for the duration of the rental and of any dispute or debt arising from it. Personal data is processed under the Owner’s Privacy Policy and UAE data-protection law. The Renter consents to transactional contact by WhatsApp, telephone, SMS and email; marketing requires separate opt-in and is not a condition of renting. Data may be shared with partners and platforms as necessary to complete the rental.

Any amount exceeding AED 500 that remains unpaid more than seven (7) days after falling due bears simple interest at 12% per annum from the due date, plus an administrative charge of AED 50 per day until payment in full, together with all actual recovery costs including debt-collection and legal fees. Where an unpaid amount is referred to a collection agency, the Renter shall bear the agency’s commission of up to 20% of the amount recovered, as part of those actual recovery costs. The Owner may pursue every remedy available under UAE law, including precautionary attachment of assets, freezing of bank accounts and travel bans, and the Renter acknowledges that unpaid amounts under this Contract constitute a documented debt for those purposes.

The Owner is not responsible for property left in or with the Vehicle, and no bailment arises; the Renter indemnifies the Owner against any related claim. If the Vehicle suffers mechanical failure or the Owner breaches this Contract, the Renter’s remedies are limited, to the fullest extent permitted by UAE law, to a pro-rata refund of prepaid rent for the period in which no vehicle was provided; the Owner may, at its sole discretion, provide a substitute vehicle where one is available. All consequential, indirect and loss-of-profit claims are waived. The Owner is not liable for any delay or failure caused by events beyond its reasonable control. The Owner’s total liability arising out of or in connection with this Contract shall not exceed the total rent paid under it for the current rental period. Claims for death, personal injury or medical expenses of the Renter, any driver or any passenger are made against the insurer under the Owner’s policy and are subject to its conditions and limits; the Owner has no liability for them beyond what the law does not allow it to exclude. The Renter indemnifies the Owner against claims by passengers arising from the Renter’s driving. This clause does not exclude any liability that cannot be excluded by UAE law.

Upon any breach, the Owner may terminate the rental with immediate effect and recover the Vehicle by any lawful means at the Renter’s cost. Continued use or retention of the Vehicle after termination may be reported to the police. Retention of the Vehicle beyond twenty-four (24) hours after the return deadline without renewal, where the Renter cannot be reached or fails to pay for the extension after written demand, or tampering with its tracking device, constitutes grounds for the Owner to report the matter to the police as a suspected criminal offence.

This Contract is the entire agreement between the parties and is not varied by any oral statement unless confirmed by the Owner in writing, which includes WhatsApp or email sent from the Owner’s business number or address. Electronic signatures have full legal effect. If any term is unenforceable, the remaining terms continue in force. This Contract is governed by the laws of the UAE; the Courts of Dubai have exclusive jurisdiction; it is read together with the TARS Contract. This Contract is drawn up in Arabic as its original and authentic text; the English text is provided solely for the Renter’s convenience and accessibility. Before the courts, the Arabic text alone shall be relied upon, without any translation being required, and it shall prevail in the event of any discrepancy. Any party wishing to rely on the English text shall obtain, at its own cost, a legal translation certified in the UAE.

Notices: Notices, invoices and statements to the Renter are validly given when sent to the mobile/WhatsApp number or email address stated in Part A and are deemed received on the day of sending. The Renter shall notify the Owner in writing of any change to those details. Notices to the Owner are sent to the business number or email stated in this Contract.

Assignment and survival: The Owner may assign or refer any amount owed under this Contract to a collection agency or assignee and may share the Renter’s details with it for that purpose; the Renter may not assign this Contract or the Vehicle. Clauses 4, 5, 7, 9, 11, 12 and this clause survive the return of the Vehicle and the end of the Rental Period.