Privacy Policy

Last Updated: January 1st, 2025

Urban Go Car Rentals L.L.C. ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, and related tools.

1. Information We Collect

Personal Information

  • Name, email address, phone number, billing address
  • Identification documents (e.g., Emirates ID, passport, driver’s license, International Driving Permit)
  • Payment details (e.g., credit card information)

Non-Personal Information

  • IP address, browser type, operating system
  • Website usage data (pages visited, time on site, etc.)

2. How We Use Your Information

  • Process bookings and manage reservations
  • Verify identity and driver eligibility
  • Send confirmations, updates, and notifications
  • Improve our website and services
  • Comply with legal obligations and detect fraud

3. How We Share Your Information

  • Service Providers: Trusted third parties assisting in delivering services (e.g., payment processors, insurance providers).
  • Legal Compliance: When required by law or valid legal request.
  • Business Transfers: In the event of a merger, sale, or acquisition.

4. Data Storage and Security

We use encryption and other safeguards to protect your data. No system is fully secure, so we cannot guarantee absolute protection.

5. Your Rights

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion when allowed by law
  • Opt-Out: Unsubscribe from marketing messages

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking

We use cookies to enhance user experience and gather analytics. By using our site, you consent to cookies. Adjust cookie settings in your browser.

7. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices, so review those sites’ policies.

8. Data Retention

We retain personal information as needed for business, legal, or regulatory requirements, after which it is securely deleted or anonymized.

9. Updates to This Policy

We may update this policy from time to time. Changes appear here with a new "Last Updated" date.

10. Contact Us

For questions or concerns:

Urban Go Car Rentals L.L.C.
Email: [email protected]
Phone: +971 50 500 3965